NetworkEleven has put together a knowledge base of frequently asked questions as well as other helpful information that we feel our clients would find helpful. If you can't find the answer to your question here, feel free to contact the helpdesk at helpdesk.networkeleven.com

General

How do I sign up with Network Eleven?
How long does it take to set up my account?
How long does it take to transfer my domain name?
How do I transfer files to my website?
Do you support Frontpage Extensions?
What kind of support do you have?
MySQL Manual

External Links

PHP FAQ
Perl FAQ
Awstats Documentation
Analog Documentation
Webalizer Documentation
Mailman Documentation
Apache Documentation
CPAN Perl Modules
Red Hat Enterprise Linux

Domain Name/DNS

What is a Domain Name?
How do I transfer my domain name to my new account?
How long does it take to transfer my domain?
How do I know when the transfer is complete?
How do I work on my domain while it is being transferred?
What is a subdomain? How do I create them?

My Account

What is my username and password?
How can I access my account?
How do I access my account via FTP?
How do I access my account via the Control Panel?
How do I get Frontpage Extensions installed?

E-Mail

How do I setup POP e-mail accounts?
How do I access my e-mail?
What is the catch-all e-mail address?
How do I use e-mail forwarders?
How do I setup and manage mailing lists?

FTP

What is FTP?
Which FTP client do you recommend?
How do I connect to my site via FTP?
When can I start uploading to my site?
Where do I put the files for my webpage?
How do I add another FTP account?

MySQL

What is MySQL?
How do I setup a MySQL database?
How do I create a user for a database?
How do I connect to a database?
How do I backup my databases?

PHP

How do I run a PHP script?
Where should I keep my include files?
How can I define a path to my include files?
Where can I find more information on PHP scripts?

CGI/Perl

Where do I put my CGI scripts?
What is the path to Perl, Sendmail?
How do I change the permissions of (chmod) a file?
What is SSI and .shtml files?
Where can I find more information on CGI and Perl scripts?

Other

How can I password protect directories?
What is a cron job and how can I use it?
Where can I find information about my site usage?
Where can I get statistics and reports on my site?
Do you offer a referral program?
How do I interpret the reports for my site?

SSL

How do I use your shared SSL?